Not sure how to book online? Got some queries about membership? The following list of frequently asked questions will help you deal with the most common issues you might experience, and answer some of your most-asked questions.
I'M A MEMBER. HOW DO I ACCESS MEMBERSHIP DISCOUNTS ONLINE?
You'll first need to log in to your account to access your membership discounts.
Enter your Email Address and Password in the boxes provided (reset Password if necessary). You should now be logged in.
Now find the film and screening time you'd like to book tickets for and select your seats from the seating plan.
You should now see your Basket, showing your membership savings. Proceed to Checkout to complete your booking.
HOW DO I PURCHASE TICKETS ONLINE?
Pick the film you'd like to book tickets for, and select your preferred screening time.
This will take you to the ‘Choose Seats’ screen. Choose your seats from the seating plan, then press Continue.
Select the relevant ticket type(s) from the list. Press Continue.
Review your order in your Basket and proceed to Checkout.
DO YOU OFFER JOINT MEMBERSHIPS?
We don’t offer joint memberships - membership is available on an individual basis to one named member.
DO YOU CHARGE ONLINE BOOKING FEES?
We charge a per transaction online booking fee of £1.50 for non-members. The £1.50 booking fee will only be applied to online bookings, and only per transaction (not per ticket).
Members will not be charged booking fees. We will not charge a booking fee for customers booking in person at our box office or over the phone.
WILL THERE BE ADVERTS AND TRAILERS BEFORE THE FILM?
The advertised start time includes any advert and trailer reels. We do, however, recommend arriving for the advertised start time as we are sometimes required to begin a film promptly at the advertised time.
The majority of our film programme will feature adverts (provided by Digital Cinema Media) and trailers for upcoming features. Typically, our trailers and ads amount to no longer than 15 minutes.